Complaints Procedure

We promise to do a good job, but sometimes...

If you're not completely happy with our service, we'd like to hear about it, that way we can put it right.

We want to:

Make it easy for you to tell us what went wrong
Give your complaint the attention it needs
Resolve your complaint fairly and without delay
Make sure you are satisfied with how your complaint was handled

If you do have a complaint, please do not hesitate to contact us.